Window and Door Field Service

Allstar Windows can provide technical support on your Door & Window products. The Allstar Window Field Service Department is staffed by factory trained technicians with years of experience servicing the brands we carry and install. We would be glad to assist you in evaluating or repairing any malfunctioning doors and windows. Non-warranty work is billed at our hourly rate with a two hour minimum including travel time for non-local jobs. However, where possible we have set fixed amounts for certain services, please see schedule below. Charges for product evaluation can be applied to any future millwork purchases that result from that evaluation. Our scope of work is limited to the door and window units themselves.

Allstar Windows Warranty Service

Allstar Windows will service installed products with defects one year after installation completion at no charge. This complimentary service is limited to product defects and installation, but does not cover user error. If product is defective or different than specified we recommend against installation. Some issues may require support from the manufacturer. After 12 months from your purchase date warranty work is billable even if the product is still covered by product warranty. For more information on product warranty please visit manufacturer website.

Damaged or Missing Product

Manufacturer policy requires customers report to Allstar Windows any products they received damaged within 30 days of product installed to receive replacement product at no cost. Allstar Windows must also be notified within 3 days of delivery of any missing product and no more than 3 days after product availability. Products that are fulfilled differently than ordered or defective do not have these time restrictions. Allstar Windows and Manufacturer will work together to expedite delivery of any missing or damaged products.

Requests for Support

All requests for service, reordering damaged product and for help ordering parts must be submitted through our service request form.

Warranty and Billable Service Coverage and Rates

Non-Warranty Rates
Per visit: $180.00
Each additional hour: $95.00

Billing rates are estimated including travel time to the site. Billable service is calculated per issue. Additional issues incur additional cost.

To learn more about any of the products and services we offer, please call (408) 406-8970.